Managed IT services that prevent problems
instead of reacting to them.
Managed IT services means one team runs all of your technology — help desk, systems administration, network, cybersecurity, compliance, and strategy — for a flat monthly fee per user. We do exactly that for organizations of 25 to 500 people across Washington DC and Raleigh NC, with AI-driven monitoring that catches most problems before anyone files a ticket.
Everything an IT department does, in one service.
We package complete managed IT and support as the Complete IT Partnership — six functions, one team, one predictable fee. Click any card for the full scope, tools, and SLA.
Help desk & end-user support
Tier 1–3 support for every person on your team — password resets to server issues — answered by engineers, not a ticket queue. 15-minute response guarantee, 6-minute average.
See details Systems AdminSystems administration
Microsoft 365, Entra ID, endpoints, and servers patched, backed up, and maintained on a schedule — the unglamorous work that prevents most outages before they happen.
See details NetworkManaged network
Wired, Wi-Fi, firewalls, and SD-WAN monitored around the clock. When the internet "feels slow," we already know why — and usually fixed it before you noticed.
See details SecurityCybersecurity
24×7 SOC monitoring, endpoint detection and response, identity protection, and phishing training built into the base service — not sold back to you as an upsell.
See details ComplianceCompliance management
HIPAA, FERPA, SOC 2, CMMC, and PCI posture managed continuously instead of in a yearly panic. Evidence collected as you go, audits without the scramble.
See details StrategyvCIO & vITM strategy
A named virtual IT manager who knows your organization, plus quarterly virtual CIO sessions that turn IT from a cost line into a plan your board can read.
See detailsThe named IT manager (vITM) side of the strategy function gets its own depth page too — see how the virtual IT manager works — or view the Complete IT Partnership overview for how all six functions run as one operation.
Co-managed IT services that make your team bigger, not obsolete.
Co-managed IT means your internal IT staff keep strategic control while we carry the operational load they can't — ticket volume, after-hours monitoring, and specialized security work.
A lot of organizations in the 50–500 range have one or two great IT people drowning in password resets. Co-managed IT services fix the math: your team stops being the bottleneck, your organization stops depending on a single person, and your IT lead finally gets to do the strategic work you actually hired them for. We plug in behind them with the same help desk, monitoring, and security operations our fully managed clients get — your people decide where the line sits.
- Your team keeps Day-to-day priorities and internal projectsWe take Tier 1 ticket volume that buries your IT lead
- Your team keeps Institutional knowledge and vendor relationshipsWe take 24×7 monitoring, patching, and security operations
- Your team keeps Final say on every decisionWe take Escalation bench for problems outside their specialty
- Your team keeps Strategic directionWe take Coverage for vacations, departures, and growth spikes
When outsourced IT support beats hiring.
A single internal IT hire in DC or Raleigh costs $90K–$130K loaded — and still can't cover help desk, security, network, and strategy alone. Outsourcing gets you the whole bench for less.
Outsourced IT support makes sense the moment technology problems start costing you more than attention — lost hours, stalled projects, an insurance questionnaire nobody can answer. The signals are usually obvious in hindsight:
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Your "IT person" is an office manager, a volunteer, or whoever is least afraid of computers.
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Issues get fixed when someone has time, and nobody is watching for problems before they happen.
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You can't answer basic questions an insurer or auditor asks — backups, MFA coverage, patch status.
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IT spend is unpredictable: quiet months, then a four-figure emergency invoice.
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Your one internal IT hire is the single point of failure for the whole organization.
If two or more of those sound familiar, outsourcing isn't a luxury — it's cheaper than the status quo. Not sure whether to outsource or hire? See the full cost comparison: Wellforce vs. internal IT.
$150–$250
per user / month, all six functions included
Most managed IT providers make you sit through a sales call to learn what anything costs. We publish our bands: $150–$250 per user per month, no long-term contracts, nonprofit discounts of 15–20%, and hardware passed through at cost. The first scoping call narrows the band to your number.
Support standards we put in writing.
Response times and satisfaction aren't aspirations here — they're commitments we report on and stand behind.
The reason the numbers hold: AI-driven monitoring watches your infrastructure around the clock and flags failure patterns early, so a large share of issues are resolved before anyone notices. Reactive providers measure how fast they answer the phone. We measure how rarely you have to call.
Local engineers in two metro areas.
Remote-first support with real people nearby when hands-on-site matters.
Managed IT services in Washington DC
Serving the District, Northern Virginia, and Maryland — including the nonprofit and association corridor that calls DC home.
Washington DC details The TriangleManaged IT services in Raleigh NC
Covering Raleigh, Durham, Cary, and the Research Triangle — built for the region's fast-growing SMBs and nonprofits.
Raleigh NC detailsManaged IT services, answered plainly.
What do managed IT services cost?
Our complete managed IT service runs $150–$250 per user per month, depending on size, complexity, and compliance scope. That covers help desk, systems administration, managed network, cybersecurity, and vCIO strategy — one predictable fee, no hourly surprises. Nonprofits with 501(c)(3) status typically receive 15–20% off. Unlike most providers, we publish our numbers: see the full breakdown on our pricing page.
What's the difference between managed and co-managed IT services?
Fully managed IT means we operate as your complete IT department — help desk, infrastructure, security, and strategy. Co-managed IT services supplement an internal IT team you already have: we take the ticket volume, after-hours monitoring, and specialized security work, while your team keeps strategic control and institutional knowledge. Both run on the same tools, team, and response standards.
What's included in managed IT services?
Our managed IT service includes Tier 1–3 help desk support, systems administration for Microsoft 365 and your servers and endpoints, managed network (Wi-Fi, firewalls, SD-WAN), cybersecurity with 24×7 SOC monitoring, compliance management, and a named virtual IT manager plus quarterly virtual CIO strategy sessions. We package all of it as the Complete IT Partnership — one fee, everything an IT department does.
How fast do you respond to support requests?
We guarantee a response within 15 minutes during business hours, and our actual average is about 6 minutes. More than 70% of issues are resolved on first contact. Critical infrastructure is monitored 24×7, so many problems are fixed before anyone files a ticket.
Do you work with nonprofits?
Yes — nonprofits and associations are our largest client group. 501(c)(3) organizations typically receive 15–20% off published pricing, and we help you access Microsoft Cloud for Nonprofit and Google for Nonprofits programs that can save thousands per year on licensing alone. We understand board reporting, grant-funded budgets, and doing more with less.
Do managed IT services require a long-term contract?
No. Our managed IT agreements are month-to-month with a 30-day exit — no multi-year lock-in. We think the service should earn your renewal every month, and we back that with a 100% satisfaction commitment. If we ever stop being the right fit, you leave with your documentation and passwords in hand.
What size organization fits your managed IT services?
The complete service is built for organizations of roughly 25 to 500 people in the Washington DC and Raleigh NC metro areas. Smaller teams of 10–25 start with our lighter AI Backbone tier, and organizations with internal IT staff use our co-managed model. A 30-minute scoping call tells you which fits.
Find out what your current IT setup is missing.
Run the free Business Technology Scorecard — 60 seconds, one domain, real findings delivered as a PDF. No call required. Or estimate what AI-forward managed IT could save your team each week.
Or call (855) 885-7338