Wellforce
Pillar 3 of 5

A real IT manager — without the FTE.

A named, dedicated technologist who shows up on-site, runs your IT operations cadence, and is on a first-name basis with your team. The single person you escalate to. The single person who owns the roadmap.

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Where this fits
Help Desk 10-min response. 70%+ first-contact resolution. Systems Admin Endpoints, servers, M365, identity — kept current and clean. vITM A named, on-site IT lead who knows your team, vendors, and projects. vCIO IT strategy, budgeting, and a 12-month roadmap reviewed quarterly. Managed Network Wired, Wi-Fi, SD-WAN, and the unsexy ISP tickets nobody else owns.
ATM Cybersecurity — Always-Trust Modernized: 24×7 monitoring, EDR, identity, IR. 24×7 monitoring, EDR, identity, compliance reporting
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The problem

What this fixes

  • You need someone who runs IT day-to-day, not just answers tickets.

  • You don't have the budget — or the consistent volume — for a full-time IT manager.

  • Your team doesn't know who to call when something needs a decision, not just a fix.

What's included

Inside Virtual IT Manager (vITM)

Pulled from the Complete IT Partnership SOW. Every line item is operated, not just listed.

  • On-site cadence

    Scheduled on-site visits — typically weekly or bi-weekly — to drive projects and stay close to your people.

  • Vendor management

    Wellforce becomes the single point for ISP, telecom, copier, alarm, AV, and software vendors. You stop being the middle.

  • Project oversight

    Refresh cycles, M&A integrations, office moves, audits — your vITM owns the plan and the standups.

  • Operations cadence

    Weekly internal stand-up, monthly business review with your leadership, quarterly roadmap revisions.

  • Onboarding + offboarding

    Full lifecycle — accounts, licenses, hardware, access reviews. Nothing falls between the cracks.

  • Documentation discipline

    IT Glue stays current. Runbooks for everything. The vITM is the librarian.

The stack

Tools and platforms

What we run for you. Standardized so the team isn't guessing per-environment.

  • IT Glue (documentation)
  • ConnectWise + NinjaOne (operations)
  • BrightGauge (reporting)
  • Microsoft Planner / Asana (projects)
The numbers

What we track

Real metrics, reported monthly. Not theater.

  • On-site visit cadence Weekly or bi-weekly
  • Monthly business review Always with same vITM + vCIO
  • Vendor consolidation Avg. 4–7 vendors managed via Wellforce
  • Onboarding turnaround < 24 hrs from HR signal to Day-1 ready
Questions

About Virtual IT Manager (vITM)

How is a vITM different from your help desk?

The help desk fixes tickets. The vITM runs your IT operation. They lead vendor calls, drive projects, sit in your leadership cadence, and own the roadmap. They never close tickets — they close decisions.

How is a vITM different from a vCIO?

The vITM is operational — they're in your office. The vCIO is strategic — they sit in your board meetings. Most clients have both, working together. See the vCIO page for that side.

Do we get to meet our vITM before signing?

Yes. The vITM is named in the SOW, and you meet them during the sales process. If the chemistry isn't right, we re-pair before contract signing.

What if our vITM leaves Wellforce?

You get a transition vITM with a 90-day shadow period. Your operational documentation is in IT Glue, so the runbook doesn't walk out the door with the person.

Is the vITM available outside of scheduled visits?

Yes — Slack, email, phone. Scheduled visits are the rhythm; ad-hoc availability is part of the partnership.

Next step

See what your current setup is missing.

Run your Business Technology Scorecard — 60 seconds, one domain, real findings. PDF arrives in your inbox. No call required.

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