Systems administration that prevents the tickets you never have to file.
Patch management, M365/Entra hygiene, endpoint configuration, server admin, and identity management — operated proactively so the help desk queue stays light.
What this fixes
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Endpoints drift out of patch compliance because nobody owns the schedule.
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M365 tenants accumulate orphaned licenses, stale guest accounts, and legacy auth.
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Servers run on configurations someone set up years ago and nobody documents.
Inside Systems Administration
Pulled from the Complete IT Partnership SOW. Every line item is operated, not just listed.
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Patch management
OS, third-party app, and firmware patching on a tested cadence with rollback.
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Endpoint configuration baselines
CIS-aligned baselines for Windows and macOS. Drift detection and remediation.
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M365 + Entra ID administration
License rightsizing, MFA enforcement, conditional access policies, guest user reviews.
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Server administration
On-prem and cloud servers — patching, monitoring, capacity planning, backup verification.
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Backup + restore validation
Backups aren't real until you've restored from them. We test quarterly.
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Asset inventory
Live inventory of every device, license, and SaaS account. The truth source for procurement and audits.
Tools and platforms
What we run for you. Standardized so the team isn't guessing per-environment.
- NinjaOne (patch + RMM)
- Microsoft Entra ID + Intune
- Veeam / Datto (backup)
- IT Glue (documentation)
- Liongard (cloud + on-prem inspection)
What we track
Real metrics, reported monthly. Not theater.
- Endpoint patch compliance > 98% within 14 days
- Server uptime > 99.8%
- Backup restore test Quarterly, all production systems
- M365 license utilization > 95% (rightsized monthly)
About Systems Administration
How fast do critical patches roll out?
Critical OS and app patches are tested in a pilot ring within 48 hours and deployed broadly within 14 days. Zero-day patches accelerate to same-week with the vITM's sign-off.
Will you touch our server during business hours?
Maintenance windows are scheduled with you. Anything that risks user impact runs after-hours.
Do you manage cloud servers as well as on-prem?
Yes — Azure, AWS, and on-prem are the same playbook. We standardize tooling so the team isn't guessing per environment.
How do you handle SaaS apps we manage outside M365?
They go in the asset inventory and the SaaS hygiene cycle. We can't patch them, but we track licenses, MFA status, and orphan accounts.
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