Your member experience runs on IT. We run the IT.

Both serve mission-driven organizations, but the way they run is different. Nonprofits are usually 501(c)(3) program organizations with donors, grants, and program staff. Trade associations are dues-funded member organizations whose main product is the member experience. That means the AMS, the portal, and the events. The technology and the board rhythm are different enough that the playbook is different too.

The platforms we see most often are Salesforce-based systems like Fonteva and Nimble AMS, plus iMIS, YourMembership, NetForum, MemberClicks, and Wild Apricot. Systems administration covers user management, integration health, Microsoft 365 and Google sync, and ongoing setting changes. We do not replace your AMS vendor. We run the day-to-day discipline around it so it stays clean.

Yes. Many associations have national staff plus volunteer chapter leaders who need IT access to the AMS, the member portal, and chapter resources. We scope the partnership to cover your staff, your named chapter administrators, and the shared IT setup behind them.

Yes. Conference IT readiness is a set runbook in our playbook. We pre-stage registration kiosks, set up badge printers, engineer the WiFi for peak crowds, coordinate AV vendors, and put a Wellforce person on site for the keynote and the trade show floor. We start the prep 60 days out.

The Member Services and Member Concierge agents come from the Wellforce AI Practice and sit on top of your IT Partnership. They are scoped to specific member-experience jobs like inquiries, renewals, and outreach drafts. They connect to your AMS, your CRM, and your email platform. Your staff stays in control. The agents propose, and humans confirm.

The IT Partnership runs $150 to $250 per staff user per month, based on your size and complexity. AI agent deployments are quoted per use case, usually $3,000 to $10,000 per month plus onboarding. Compliance and project work are scoped on their own. See /pricing for the full bands.