Complete Hardware Services & Device Management

A PC refresh program includes complete device replacement with new hardware, data migration from old systems, professional installation and configuration, asset disposal with secure data wiping, and comprehensive documentation. We handle everything from procurement and staging to deployment and user training, ensuring minimal disruption to your operations. Most refresh projects are completed within 2-4 weeks.

Most hardware refresh projects take 4-8 weeks from start to finish. This includes 1-2 weeks for assessment and planning, 2-3 weeks for procurement and preparation, 1-4 weeks for rollout depending on organization size, and 1 week for cleanup and disposal. We work around your schedule to minimize disruption and can accelerate timelines for urgent needs.

Yes! We specialize in mixed Windows/Mac environments across DC and Raleigh. Our Apple procurement service includes strategic sourcing with volume pricing and education discounts, seamless integration with existing Windows infrastructure and Active Directory, specialized Mac support alongside Windows environment expertise, and MDM (Mobile Device Management) for centralized Mac management. We serve many organizations running hybrid environments.

PC refresh is a one-time project to replace aging equipment. Hardware lifecycle management is an ongoing program that strategically manages devices from procurement through disposal. Lifecycle management includes proactive planning for replacements before failures occur, warranty tracking and management, performance monitoring and optimization, and budgeting for regular refresh cycles (typically 3-5 years). This prevents emergency replacements and ensures consistent user experience.

We use professional migration tools and processes to ensure zero data loss. Our migration process includes complete backup verification before migration, automated transfer of files, settings, and applications, validation testing to confirm all data transferred successfully, and user acceptance testing before decommissioning old equipment. We can migrate from Windows to Windows, Mac to Mac, or cross-platform migrations.

We provide secure disposal and data sanitization for all old equipment. This includes certified data wiping meeting DOD standards, proper recycling through certified e-waste partners, certificates of destruction for compliance requirements, and potential trade-in value or donation options for working equipment. We ensure no sensitive data remains on disposed devices and provide complete documentation for your records.

PC refresh costs vary based on device type and quantity, but typically range from $800-$1,500 per desktop workstation and $1,000-$2,000 per business laptop. This includes new equipment, professional installation, data migration, and 3-year warranty. Volume pricing available for organizations refreshing 10+ devices. MacBooks and specialized equipment are quoted separately. We provide detailed quotes after assessing your specific needs.

Yes, we handle specialized hardware procurement and deployment including point-of-sale systems, digital signage, kiosks, industrial computers, and other industry-specific equipment. We work with you to understand requirements, source appropriate equipment, handle installation and configuration, and provide ongoing support. Our team has experience across multiple industries including retail, hospitality, healthcare, and manufacturing in the DC and Raleigh markets.