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  • Writer's pictureChaz Vossburg

Pros and Cons of Partnering with a Managed IT Service Provider: A Guide for Businesses

Pros of Working with a Managed IT Service Provider – An Objective Look


Considering a partnership with a Managed Service Provider (MSP) but unsure where to begin? At Wellforce, we're committed to guiding you through this crucial decision. Below are the unbiased advantages of entrusting your IT needs to an MSP, compiled from our hands-on industry expertise.

1. Unparalleled Expertise

  • Broad Range of Specialists: Gain access to dedicated cybersecurity experts, multiple network administrators, professional services teams, provisioning teams, and help desks. Replicating these resources in-house would be cost-prohibitive.

2. Access to Specialized Tools

  • Cost-Effective Solutions: MSPs provide specialized and expensive tools that, due to economies of scale, allow for more efficient network management and monitoring at a reduced cost compared to internal IT solutions.

3. Vast Technology Knowledge Across Various Locations

  • Insightful Perspectives: With experience across hundreds of different locations, MSPs understand what works and what doesn't, ensuring that you are introduced to cutting-edge technology to enhance your business operations.

4. Robust Processes and Documentation

  • Timely Resolution: MSPs employ rigorous processes and thorough documentation to ensure service tickets are resolved promptly and efficiently. A mutual incentive to minimize problems guarantees that issues are fixed right the first time.

5. Easy Scaling Up and Down

  • Predictable Spending: MSP pricing is often based on a per endpoint or per user basis. As your business grows or scales down, your technology spending becomes more predictable, without the need to hire additional IT team members who may not work at full capacity.

Cons of Working with a Managed IT Service Provider – An Objective Insight


While the benefits of partnering with an MSP are substantial, it's essential to recognize the potential drawbacks to make an informed decision. Here are the honest challenges you may face when working with an MSP, written by our experienced team at Wellforce.

1. Limited Access to Resources

  • Reduced Time Availability: Although you have access to various resources, the time allocated to your specific needs may be less compared to having an internal team.

2. Lack of Business-Specific Knowledge

  • Understanding Unique Nuances: An MSP may not grasp the specific details of your business applications or vendor nuances as well as an internal IT person could.

3. Variation in Quality and Responsiveness

  • Choosing the Right MSP: There's a significant variation in the quality, support, and pricing among different MSPs. Selecting the right one can be challenging. For guidance on finding the perfect fit, consider these 16 questions to ask a potential Managed IT Provider.

4. Contractual Obligations

  • Minimum Commitment: Employees usually don't have contracts, but providers often require at least a one-year agreement, even if you're unhappy with the service.

5. Less Direct Management of IT Systems

  • Tool Compatibility Issues: MSPs typically have a standard set of tools they implement. If your organization prefers different tools, it can result in mismatches. Though rare, straying from the MSP's recommendations could become a disadvantage for both parties.

Is a Managed Service Provider Right for Your Business?

You've explored the detailed list of pros and cons of working with a Managed Service Provider, taking an unbiased look at what an MSP can offer to your business. Are you leaning towards the idea that partnering with an MSP might be the right fit for your unique technology needs and goals?

If you're still on the fence or need more personalized insights, we're here to assist! At Wellforce, we offer a free consultation to help identify your specific technology requirements and align them with your business objectives.

Don't hesitate to reach out to us today. Our dedicated team of professionals is committed to guiding you through this critical decision, ensuring that your technology strategy supports and enhances your business's growth and success. We look forward to working with you!


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