We customize our managed IT services to the needs of each of our clients, whether its complimenting in house IT teams or helping organizations with end-to-end management plans.
IT Planning and Strategy
IT Cost Assessments to Identify Cost Savings and Waste
Baseline assessments of network, server, cloud, security, and device with recommendations for optimizing security, efficiency and performance
IT strategy sessions to align technology with business goals
Documentation of IT Environments
Cloud Infrastructure Management
Monitoring of Cloud Services on AWS, Azure, and GCP
Cloud Cost Management with Recommendations for Managing and Reducing Cloud Expenses
Maintenance and 24x7 Resolution of Issues
Vendor Management
Recommendations for Improving Performance and Efficiency as Cloud Technology Mature
Server Management
Monitoring of Hosted or On-Premise Infrastructure
Patching and Maintenance of Servers
24x7 Resolution of Issues
Asset Management and Monitoring
Management of 3rd Party Applications with Vendor Support
Network Management
Monitoring of Network Devices Including Switches, Routers, and devices
Monitoring and maintenance of WiFi performance and devices
Quality of Service Management for Network Traffic
Identity Management
Integration of Active Directory and Azure Active Directory
Two-Factor Authentication Management
Single-Sign On Management with Third Party Applications
User onboarding and offboarding processes
Device Management
Patch management and monitoring forhardware /software failures
Asset management of hardware with proactive replacement schedules
Remote and Onsite Support
24X7 Remote Support Available via Phone, Email, Chat, and SMS
Onsite daily or weekly visits available anywhere in the United States
Emergency onsite services available outside of the US
Cybersecurity
End point protection against viruses, malware, and phishing attempts
Annual or quarterly security audits for compliance requirements
Annual or on demand penetration tests
Staff testing and training to prevent social engineering attempts
Training
End user training to improve employee satisfaction and utilization of IT investments
Asset Management
Software asset management with recommendations for optimizing licensing costs
Hardware asset management with recommended replacement schedules and warranty renewals
Audio/Visual Management
Management of VOIP infrastructure
Vendor management of AV equipment for conference rooms and events
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